Terms and Conditions (Group Tours)

RESERVATION

Complete and return our reservation form along with your non-refundable deposit of NZ$1,000. This secures your reservation until 90 days prior to departure, when final payment is due. Bookings made within 90 days will require full payment at time of booking. If the full payment is not received by the required date, your place on the tour will be cancelled with forfeiture of full deposit. Certain products may have different payment requirements and these will be advised at time of booking.

PAYMENT

Payments can be made by either:

  • Credit Card: You will be invoiced and directed to make payment with a credit card. A 3% credit card fee will be charged.
  • United States Dollar bank transfer (Domestic US$ transfer) Contact us for bank transfer details and instructions.
  • PRICES

    Prices are in New Zealand dollars and include New Zealand Goods and Services Tax (GST) of 15%. Prices are subject to change in the event of GST fluctuations and/or supplier increases.

    THE BOOKING CONTRACT

    A contract exists when New Zealand Awaits or your travel agent issues a written confirmation after receipt of deposit. Please read your confirmation for accuracy. Immediately report incorrect or incomplete information to us or your agent. Please ensure your name is exactly as written in your passport.

    ELIGIBILITY AND PARTICIPATION

    Participants in our Group Tours must be 18 years of age and in good health. We strive to provide a transformative travel experience for our guests, and trust that in joining one of our tours, you are seeking to positively add to the group travel experience. In addition, you are also agreeing to respect the local laws and customs in New Zealand. Our top priority is that our gay, lesbian, bisexual and transgender travellers feel safe, welcome, and comfortable to be who they are on our tours. Should any traveller’s actions be detrimental to the safety and enjoyment of others, they may be asked to leave the tour by the tour guide. In this event, no refund for unused services will be given.

    CANCELLATION POLICY

    Cancellation notice must be delivered to New Zealand Awaits in writing and be acknowledged by New Zealand Awaits in writing. The cancellation fee is determined by the date the written cancellation notice is received by New Zealand Awaits. Cancellation fees will be levied relevant to the amount of notice prior to departure as follows:

    • More than 45 days – Loss of deposit
    • 45 - 30 days - 50% of total price
    • 30 days or less – 100% of total price - no refund applies
    New Zealand Awaits reserves the right to cancel any tour at any time for any reason. If New Zealand Awaits cancels a tour due to insufficient reservations, we will offer a full refund. This refund will constitute full settlement. New Zealand Awaits is not responsible for other expenses such as non-refundable or non-transferable air tickets or other unrecoverable travel costs. We recommend travel insurance to cover such eventualities.

    UNUSED SERVICES

    New Zealand Awaits will not pay any discounts or refunds for missed or unused services (activities, accommodation, meals or any other unused service) which were missed or unused by the Client due to no fault of New Zealand Awaits or its suppliers. This includes any termination of the Client’s participation in the tour due to the Client’s own fault, negligence or breach of these terms.

    CHANGES AFTER TOUR DEPARTURE

    If an itinerary needs to be changed due to unforeseen circumstances, New Zealand Awaits will make every effort to keep the route as close as possible to the original and to use similar high quality accommodation and/or activities. These changes are at the discretion of the Tour Leader/Guide and any costs incurred as a result will be the responsibility of the Client. If for any reason the tour has to be cut short, New Zealand Awaits will refund the portion of the tour that was missed. The value of the refund will be calculated on the per diem cost of the tour multiplied by the number of days missed.

    INSURANCE

    It is strongly recommended that you purchase travel insurance for the duration of your trip to protect you financially from unforeseen circumstances that may affect your travel plans.

    ACCOMMODATION

    All accommodation included in our itineraries is based on sharing a twin room with private facilities unless otherwise indicated. Single rooms may be available upon request and by paying the single supplement. At times, in our efforts to offer unique lodging typical to the area, we stay in apartment style lodging with two or three bedrooms. In these cases there will be one bathroom for each bedroom, but the bathroom may not be an ensuite. All accommodation in our itineraries are based on "Run of House" rooms, unless specifically mentioned otherwise. Accommodation management makes all room assignments, New Zealand Awaits has no control over which room may be allocated.

    PASSPORTS AND VISAS

    It is the responsibility of you, the traveller, to ensure your passport is valid for 6 months beyond your New Zealand departure date. In addition to a valid passport, evidence of onward travel arrangements (eg. a departing air ticket), and sufficient funds for the duration of your travel in New Zealand is required. U.S. or Canadian travellers – if you plan to visit for three months or less you will be granted a Visitor’s Visa upon arrival. British citizens may be granted a Visitor’s Visa for up to six months on arrival. Other nationals, please refer to the New Zealand Immigration website for up-to-date requirements regarding visa requirements: www.immigration.govt.nz. All MUST complete an electronic travel authority online prior to travel. New Zealand Awaits cannot be held responsible for individual passport or visa problems.

    AIRFARES

    International airfares are not included in our tour prices. Only domestic airfares specifically listed in tour itineraries are included. We are happy to organise any additional domestic flights for you. Full payment for additional domestic flights is required at the time of booking and airline terms and conditions apply.

    AIRPORT TRANSFERS

    Airport transfers are not included unless explicitly stated in itineraries. If needed, we can arrange transfers at an additional cost.

    HEALTH AND AGE GUIDELINES

    Please see each Group Tour description for guidelines on fitness levels. We recommend some physical conditioning beforehand to make the most of the outdoor activities on offer on our tours. You must agree to complete the medical portion of the reservation form honestly and disclose all relevant medical information to New Zealand Awaits. We reserve the right to deny you permission to travel on our tours if we believe your health may put you or any other travellers at serious risk. We also reserve the right to deny you permission to participate in any aspect of a tour if the tour guide considers you a danger to yourself or others.

    EXCLUSIONS

    The following items are not included in your tour price: international airfare, travel insurance, visa fees, airport transfers outside the trip itinerary, airport taxes, excess baggage charges, telephone, fax, and email charges, laundry costs, drinks, meals and optional activities not specified in the itinerary, alcohol, and souvenirs and personal purchases.